foodmasty eats Cancellation Policy

1. Introduction

At foodmasty , we strive to provide a seamless food delivery experience. However, we understand that sometimes plans change. This Cancellation Policy outlines the terms and conditions under which you can cancel your orders and any applicable charges.

2. Order Cancellation by Customers

2.1 Timeframe for Cancellation
Customers can cancel their orders within a specified timeframe after placing the order. The allowed cancellation time may vary based on the vendor and the status of the order.

2.2 Procedure for Cancellation
To cancel an order, please follow these steps:

• Navigate to the 'My Orders' section in the foodmasty app.
• Select the order you wish to cancel.
• Click on the 'Cancel Order' button and confirm your cancellation.

2.3 Charges for Cancellation

• Before Order Confirmation: If the cancellation is made before the order is confirmed by the vendor, there will be no charges, and the full amount will be refunded.
• After Order Confirmation: If the cancellation occurs after the order has been confirmed but before it has been prepared, a cancellation fee may be charged. The fee amount varies depending on the vendor's policy and the type of order.

3. Order Cancellation by Vendors

3.1 Vendor-Initiated Cancellations
Vendors may cancel orders due to various reasons, such as item unavailability, operational issues, or other unforeseen circumstances. In such cases, customers will be notified promptly, and a full refund will be processed.

4. Refunds 

4.1 Refund Processing Time

• Refunds for cancelled orders will be processed within a reasonable timeframe. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
• Refunds will be credited back to your bank account within 7-10 business days.
• No returns and exchanges allowed

4.2 Refund Methods
Refunds will be issued using the same payment method used for the original transaction. If this is not possible, an alternative method will be offered.

5. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including but not limited to:

• Orders containing perishable items that have been prepared or dispatched.
• Orders placed during special events or promotions with specific terms.

6. Contact Us

If you have any questions or need assistance with cancelling your order, please contact our customer support team through the app or email us at Foodmastyy@gmail.com

7. Changes to the Cancellation Policy

foodmasty reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective immediately upon posting the updated policy on our platform.

By using foodmasty , you agree to adhere to this Cancellation Policy. We appreciate your understanding and cooperation.