Shipping Policy – FoodMasty
Effective Date: February 2025
Location: India
At FoodMasty, we ensure timely and reliable delivery of food and grocery items to our customers. Please read our shipping policy to understand the delivery process and timelines.
1. Delivery Areas
- Our delivery service is available in [Tharad/Gujarat].
- Before placing an order, checking the serviceability of your pincode is mandatory.
- We are expanding our services, and new locations will be updated in the app.
2. Delivery Time
- We are committed to delivering your orders promptly and efficiently.
- All orders will be shipped & delivered within 2 hours.
- Standard delivery time is 30-60 minutes, depending on the distance and order volume.
- During peak hours or bad weather conditions, slight delays may occur.
3. Delivery Charges
- Free Delivery: Available for orders above ₹500.
- Standard Delivery Charge: ₹30 per order.
- Surge Pricing: Additional charges may apply during busy hours or for distant deliveries.
4. Order Tracking
- Customers can track their orders in real-time through the FoodMasty app.
- Live updates on order preparation, dispatch, and estimated arrival time will be provided.
5. Contactless Delivery
- To ensure hygiene and safety, contactless delivery is available.
- As per customer instructions, the order will be left at the doorstep.
6.Delivery Partner Responsibilities
- Our delivery partners ensure hygienic and safe handling of all orders.
- If the recipient is unavailable, the delivery partner will attempt to contact the customer.
7. Failed Deliveries
Orders may be marked as failed delivery due to:
- If the customer provides an incorrect address or does not answer the phone, the order may be canceled with no refund.
- The delivery agent will wait for 10 minutes; after that, the order may be returned.
8. Contact Us
For any shipping-related inquiries, contact us at Foodmastyy@gmail.com
